Frequently Asked Questions
Everything you need to know about your HJM electric bike journey.
How long does it take for my HJM e-bike to be delivered?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location within the continental United States.
Do HJM electric bikes come with a warranty?
Yes, all HJM e-bikes come with a 2-year limited warranty that covers the frame and essential components against manufacturing defects.
What is your return policy?
We offer a 15-day return policy for unused bikes in their original packaging. Please note that a restocking fee and shipping costs may apply.
How difficult is it to assemble the bike upon arrival?
Our bikes arrive approximately 85% pre-assembled. We provide comprehensive video tutorials and a toolkit to help you finish the assembly in about 30-45 minutes.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm to make your purchase more affordable.
How far can I travel on a single charge?
Depending on the model, rider weight, and terrain, our e-bikes typically offer a range of 35 to 55 miles per full charge using pedal assist.